As of May-16-2021
Data Source: Cherwell CSM – Roster Verification Project
Category: Roster Verification Support Request
District and County Maps provides two displays of total request received. The first is a district view that list data by the category. This map also provides filters for viewing the records by year. Additionally, the dataset can be viewed solely by year in the second tab.
Request by IRN + Category list those records associated with specific IRNs and provides a breakdown tab by Category.
Trends Over Time displays the breakdown of data records by date created and support request categories. To use – select a filter (months and/or category) to view the change over time.
Sub Category Counts displays the breakdown of data records by sub-category and by weeks. To use – select a filter (year and/or category) then select a sub-category to view the impact on a role.
Associate Report displays the breakdown for each ticket owner in the system and can be filtered by year.