About Ohio K12 Help

Ohio K12 Help Portal (ohio-k12.help) is emerging as a statewide site for Ohio districts and schools to submit support requests.

Over time, it will offer request routing for Ohio’s New State Testing program PBA and EOY. It will be another option in addition to using support channels for Pearson/PARCC, AIR and the department (ODE). The goal of this portal is to reliably route requests in a consistent form to the appropriate support organization. and improve customer experience and effectiveness for districts and schools over time. The department expects to better to plan for program improvements and service support demands.

Support request processing for other K12 statewide programs are expected to be available including ODE Roster Verification, Ready for Kindergarten Assessment and Early Learning Assessments.

Ohio-K12.help is a collaboration between the Ohio Department of Education and The Management Council of OECN.